NeuraVoice

Legal · Terms

Terms of service.

Last updated: May 12, 2026 · Governed by the laws of the Province of Quebec, Canada

These Terms of Service ("Terms") are a binding agreement between NeuraVoice Inc., a corporation incorporated under the laws of the Province of Quebec, Canada ("NeuraVoice," "we," "us," "our"), and the entity or person ("Customer," "you," "your") that accesses or uses our AI voice-agent platform and related websites, dashboards, APIs, and documentation (collectively, the "Service"). By clicking "I agree," signing an order form, or using the Service, you accept these Terms. If you accept on behalf of an entity, you represent that you have authority to bind that entity.

For how we handle personal information, see our Privacy Policy. Where you process your callers' personal information through the Service, our Data Processing Addendum ("DPA") applies and is available on request from [email protected].

Language of these Terms. These Terms are drafted in English. A French version is available on request to [email protected]. The parties expressly acknowledge and consent to these Terms being drafted in English to the extent permitted by Article 55 of the Charter of the French Language (RLRQ c. C-11), as amended. See Section 13 below.

1. The Service

NeuraVoice provides AI voice agents that handle inbound and outbound telephone calls on your behalf, including real-time conversational responses, speech-to-text transcription, call recording, downstream routing or webhook delivery of structured outcomes, and a web dashboard for configuration, monitoring, and billing.

Subject to mandatory provisions of Quebec law (including Article 1474 of the Civil Code of Québec, see Section 7 below), the Service is provided AS IS and AS AVAILABLE, without warranty of any kind. We do not commit to a specific uptime, latency, or call-handling outcome in these Terms.

AI outputs are probabilistic. Transcripts, summaries, classifications, intent extraction, and any other outputs produced by the Service's AI components may contain errors, omissions, or hallucinations. They are not legal, medical, financial, or other professional advice, and they are not a substitute for human review. You are solely responsible for verifying AI outputs before relying on them to take any action of legal, financial, clinical, or operational consequence.

The Service relies on third-party providers including Google Cloud Platform (Cloud Run, Cloud SQL, Text-to-Speech, Vertex AI, Firestore, Secret Manager), Twilio (telephony and SMS), Stripe (billing), Firebase (authentication), PostHog (product analytics), Cloudflare (CDN, DDoS protection, Turnstile bot defense), SendGrid (transactional and marketing email), and Cal.com (demo bookings). The full sub-processor list, with purpose and scope of data shared, is maintained in our Privacy Policy. Sub-processor availability is outside our reasonable control; see Section 11 (Force Majeure).

2. Accounts, trial, and billing

  • Trial. New accounts receive a 14-day free trial plus 60 minutes of usage credit. A valid payment method is required at signup. Unless cancelled before the end of the trial, the account converts to a paid subscription at the tier selected at signup.
  • Subscription tiers. Standard pricing tiers are Starter ($59/mo), Growth ($210/mo), and Business ($599/mo), with included monthly minutes and per-minute overage rates as published on the Pricing page. Enterprise plans are governed by a separately executed order form. All prices are in U.S. dollars unless otherwise indicated.
  • Auto-renewal. Subscriptions auto-renew month- to-month (or annually if an annual plan was selected) until cancelled. You may cancel at any time from the in-product billing settings; cancellation takes effect at the end of the then-current billing cycle.
  • Overages. Usage above your tier's included minutes is billed at the published per-minute rate. If you have enabled an overage cap, we will not bill above the cap.
  • Payment processing. Fees are billed via Stripe. You are responsible for all taxes (including, where applicable, Quebec Sales Tax (QST), Goods and Services Tax (GST), and U.S. state sales taxes), other than NeuraVoice's net-income taxes. Past-due amounts accrue interest at the lesser of 1.5% per month (18% per annum) or the maximum permitted by applicable law.
  • Refunds. Fees are non-refundable except where required by applicable law, where expressly stated on an order form, or as set out below. If you cancel mid-cycle, the Service remains available through the end of the paid period.
  • Pro-rata refund on our uncured material breach (annual subscribers). If you have prepaid an annual subscription and terminate these Terms for our uncured material breach under Section 10, we will refund the prepaid, unused portion of the annual fee on a pro-rata basis. This is your sole monetary refund remedy for our material breach; other remedies (including damages, subject to Section 7) remain available.
  • Price changes. We may change subscription pricing for future renewal periods with at least 30 days' notice by email to the billing contact on file.

3. Your responsibilities

You are solely responsible for complying with all applicable telecommunications and outbound-call laws when using the Service, including without limitation:

  • United States: the Telephone Consumer Protection Act (47 U.S.C. § 227); FCC implementing rules including the February 2024 declaratory ruling treating AI- generated voices as "artificial voices" under § 227(b)(1)(A); state call-recording statutes (including all- party-consent jurisdictions: CA, FL, IL, MD, MA, MT, NH, PA, WA); A2P 10DLC registration; state and federal Do-Not-Call rules; CAN-SPAM.
  • Canada: Canada's Anti-Spam Legislation (CASL); the Telecommunications Act and CRTC Unsolicited Telecommunications Rules; the Criminal Code one-party-consent rule for call recording (s. 184(2)(a)).
  • Quebec specifically: the Consumer Protection Act (RLRQ c. P-40.1) where applicable; the Act respecting the protection of personal information in the private sector (RLRQ c. P-39.1, as amended, "Law 25") for any caller-data processing.

You represent and warrant that, for every outbound call or message initiated through the Service, you have a lawful basis to contact the recipient and maintain records sufficient to demonstrate that basis.

If you operate in a regulated vertical (legal services, healthcare, financial services, real estate, insurance, debt collection), you are responsible for compliance with that vertical's regulatory regime, including ABA Model Rules or the Quebec Code of Professional Conduct of Lawyers(RLRQ c. B-1, r. 3.1) for legal; HIPAA in the U.S. and Quebec / provincial health-information laws for healthcare; the Fair Housing Act and OACIQ rules for real estate; the GLBA / AMF regulation for financial services; the FDCPA / Quebec collection- agency law for debt collection.

No HIPAA / no PHI. The Service is not HIPAA- compliant. You must not configure the Service to receive, store, or transmit Protected Health Information (45 C.F.R. § 160.103) or analogous "health information" under Quebec or Canadian provincial health-information statutes. If your use case involves PHI, cease that use until a written agreement addressing health information has been executed between us.

Acceptable use. You will not:

  • Use the Service to make calls or send messages that are unlawful, harassing, defamatory, fraudulent, or that infringe any third party's rights;
  • Configure the AI agent to deny that it is an AI when a caller sincerely asks;
  • Bypass, disable, or interfere with security or rate-limiting features;
  • Reverse engineer, decompile, or attempt to extract underlying models or weights (except as expressly permitted by applicable law);
  • Use the Service to build a competing product or for competitive benchmarking;
  • Resell or sublicense the Service except as expressly permitted in an order form;
  • Handle data you are not lawfully entitled to share, including PHI absent a written agreement.

4. Call recording and AI disclosure

The Service records inbound and outbound calls by default through Twilio. You can disable recording per agent or per call from the dashboard. Recordings and transcripts are stored according to the retention schedule in Section 6.

You acknowledge that the Service uses an AI voice agent that is not a human. You are responsible for:

  • Using NeuraVoice's default opening disclosure or an equivalent disclosure approved by your counsel;
  • Not configuring the agent to affirmatively deny that it is an AI when a caller sincerely asks;
  • Complying with state, provincial, or federal AI-disclosure requirements that apply to your use case (e.g., California Bus. & Prof. Code § 17941 et seq.; the FCC AI-voice declaratory ruling; any Canadian or Quebec AI-disclosure rules that take effect during the term).

Caller consent. You are solely responsible for obtaining any caller consent required by applicable recording- consent law. In Quebec and the rest of Canada, the Criminal Code (s. 184(2)(a)) generally permits one- party-consent recording, but Law 25 requires notice of recording and a lawful basis for processing. In U.S. all-party-consent jurisdictions, all parties must consent. The Service provides a default recording-notice utterance and a runtime directive that ends the call respectfully if a caller refuses recording.

5. Intellectual property

You own your call data, transcripts, structured outcomes, and customer relationships. NeuraVoice owns the platform, models, dashboard, and aggregate non-identifiable analytics derived from running the Service. We do not use your data (including call audio, transcripts, agent prompts, or outcomes) to train any third-party large language model. This commitment is unconditional across all tiers.

We may collect and use aggregated, de-identified data derived from the Service for product improvement, benchmarking, and analytics, provided that such data does not identify you, your end-users, or any individual caller, consistent with Article 23 of Law 25.

If you submit suggestions, ideas, or feedback to us, we may use that feedback without obligation or compensation to you.

6. Data retention and deletion

We retain call audio and transcripts only as long as necessary to provide the Service and to meet our legal obligations, subject to the following maximums by tier:

  • Starter: call audio and transcripts retained up to 30 days.
  • Growth: retained up to 90 days.
  • Business: retained until you delete it or close the account (subject to legal-retention exceptions).
  • Enterprise / custom: retention windows configurable per order form, down to 7 days.

You may delete individual recordings, transcripts, or contacts from the dashboard at any time, and you may request deletion at any time by emailing [email protected]; we honor verified requests. Following termination, your data is retained for up to 90 days in a recoverable state to permit export, then deleted, except billing records, which are kept for 7 years for tax and audit purposes, consistent with Quebec and federal tax law.

Quebec residents' rights under Articles 23, 27-28.1 of Law 25 (deletion when purposes achieved; access, rectification, portability) are honored as described in the Privacy Policy.

7. Limitation of liability

Subject to the mandatory-law carve-outs below and to the maximum extent permitted by applicable law, each party's total cumulative liability arising out of or related to these Terms (whether in contract under Article 1458 of the Civil Code of Québec, extra-contractual liability under Article 1457, or otherwise) will not exceed the greater of (a) the fees paid or payable by you to NeuraVoice under these Terms during the 12 months immediately preceding the event giving rise to liability, or (b) one thousand U.S. dollars ($1,000 USD).

Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business opportunity, goodwill, or data, even if advised of the possibility of such damages.

Carve-outs. The above limits do not apply to (i) your payment obligations, (ii) either party's indemnification obligations under Section 8, (iii) your violations of Section 3 (your responsibilities), Section 4 (call recording and AI disclosure), or the IP terms in Section 5, or (iv) liability that cannot be limited under applicable law, including:

  • Article 1474 of the Civil Code of Québec: no exclusion or limitation of liability for bodily or moral injury;
  • Article 1474: no exclusion or limitation of liability for damages resulting from intentional or gross fault (faute intentionnelle ou faute lourde);
  • Article 1437: clauses found to be "abusive" in a contract of adhesion may be annulled or reduced by a court;
  • The Quebec Consumer Protection Act (RLRQ c. P-40.1) where it applies (see Section 13 below).

8. Indemnification

By you. You will defend, indemnify, and hold harmless NeuraVoice and its officers, directors, employees, and agents from any third-party claim arising out of (a) your or your end-users' use of the Service in violation of these Terms or applicable law (including TCPA, CASL, recording-consent statutes, HIPAA, Law 25, fair-housing laws, ABA Model Rules or Quebec equivalents, FDCPA or Quebec collection-agency law), (b) your failure to obtain caller consent where legally required, (c) your data infringing a third party's rights or violating applicable law, (d) your transmission of PHI absent a written agreement (Section 3), or (e) your misrepresentation of the AI agent (Section 4).

By NeuraVoice. We will defend, indemnify, and hold harmless you from any claim alleging that the Service, as provided by us and used in accordance with these Terms, directly infringes a Canadian or U.S. patent, copyright, or trademark of a third party. This obligation does not apply to (a) your data, (b) modifications not made by us, (c) use in combination with other software where the claim would not have arisen but for the combination, or (d) use in violation of these Terms.

9. Confidentiality

Each party will protect the other's non-public information with at least the same care it uses for its own confidential information of like importance, and in no event less than reasonable care. Confidential information does not include information that was rightfully in the receiving party's possession before disclosure, that becomes publicly available without breach, that is independently developed without reference to the disclosing party's confidential information, or that is rightfully obtained from a third party.

10. Term and termination

You may cancel your subscription at any time from the dashboard; cancellation takes effect at the end of the then-current billing cycle. Either party may terminate for material breach if the breach is not cured within 30 days after written notice. We may terminate immediately for breaches of Section 3 (your responsibilities), Section 4 (call recording and AI disclosure), or non-payment beyond 15 days past due.

We may suspend the Service immediately and without prior notice if your account is past due, your use poses a security or operational risk to us or other customers, or we are required to do so by law.

Upon termination, your right to access the Service ceases, all unpaid fees become immediately due, your data is handled per Section 6, and each party returns or destroys the other's confidential information except as required by law. Sections 5-12 survive termination.

11. Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by a superior force (force majeure) within the meaning of Article 1470 of the Civil Code of Québec: an unforeseeable and irresistible event, including acts of God, natural disasters, pandemic, war, government action, denial-of- service attacks, and outages, throttling, deprecation, or material change in functionality of third-party services on which the Service depends, including Google Cloud (Cloud Run, Cloud SQL, Text-to-Speech, Firestore, Vertex AI), Twilio, Stripe, Cloudflare, and Firebase Authentication. The parties expressly contemplate these third-party-dependency events as foreseeable risks allocated to neither party for purposes of Article 1470. The affected party will use commercially reasonable efforts to resume performance as soon as practicable.

12. Governing law, arbitration, and venue

Governing law. These Terms are governed by the laws in force in the Province of Quebec, Canada, and the federal laws of Canada applicable therein, without regard to conflict- of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Arbitration; class-action waiver. Subject to the equitable-relief carve-out below, any dispute arising out of or relating to these Terms, the Service, or the relationship between the parties (a "Dispute") shall be finally resolved by binding arbitration under the Canadian Arbitration Association Commercial Arbitration Rules, administered in accordance with Title II of Book VII of the Quebec Code of Civil Procedure (CQLR c. C-25.01, Arts. 620- 655). The arbitration shall be conducted by a single arbitrator, seated in Montreal, Quebec, in the English language unless the parties agree otherwise. The arbitrator's award shall be final and binding.

EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING, AND CONFIRMS THAT ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS.

If a court of competent jurisdiction determines that this waiver is unenforceable as applied to a particular Dispute (including under Quebec consumer-protection law), the unenforceable portion shall be severed and the remaining dispute-resolution provisions shall remain in full force.

Venue. For any Dispute that must be resolved by a court, the parties submit to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Montreal. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.

Quebec is a civil-law jurisdiction; civil disputes in Quebec courts are tried by a judge alone and there is no right to trial by jury in civil matters.

13. General

  • Entire agreement. These Terms, together with the Privacy Policy, any order form, and any DPA, are the entire agreement between us on the subject. If there is a conflict, the order of precedence is: signed order form, DPA, these Terms, Privacy Policy.
  • Modifications. We may update these Terms by posting an updated version and updating the "Last updated" date. For material changes, we will provide at least 30 days' advance notice by email or in-product notification.
  • Assignment. You may not assign these Terms without our prior written consent (except to a successor in a merger or sale of substantially all assets, provided the successor is not a competitor). We may assign without consent to a successor in interest.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' original intent.
  • Notices. Notices to NeuraVoice: [email protected]. Notices to you may be sent to the billing or administrative email address on file.
  • Independent contractors. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, fiduciary, or employment relationship.
  • Export controls. You will not use or export the Service in violation of U.S. or Canadian export-control or sanctions laws.
  • Language: Charter of the French Language express consent. The parties confirm that they have expressly requested that these Terms, and any related documents (including order forms, the Privacy Policy, the DPA, and any notices), be drafted in English only. Les parties confirment avoir expressément demandé que les présentes Conditions, ainsi que tout document qui s'y rapporte, soient rédigés en anglais seulement. This express consent is given pursuant to Article 55 of the Charter of the French Language (RLRQ c. C-11), as amended. A French translation is available on request to [email protected]; in case of conflict, the English version prevails to the extent permitted by law.
  • Quebec consumer customers. These Terms are intended for business-to-business use. If you are a natural person contracting for personal, family, or domestic purposes (and not for the purposes of an enterprise within the meaning of Article 1525 of the Civil Code of Québec), you may qualify as a "consumer" under the Quebec Consumer Protection Act (RLRQ c. P-40.1). In that event, any provision of these Terms that conflicts with a mandatory provision of the Consumer Protection Act is modified or set aside to the extent of the conflict; the arbitration and class-action waiver in Section 12 may be unenforceable against you under Article 11.1 of that Act. Please obtain your own legal advice before accepting.

Questions

Email [email protected] for questions about these Terms, [email protected] for privacy requests, or [email protected] for security incidents.