Honest comparison · Smith.ai
vs Smith.ai.an honest read.
Smith.ai is the established player. We're newer and AI-only. Here's where each one wins, sourced from Smith.ai's public pricing and product pages, last reviewed May 2026.
Pick Smith.ai if…
You want a human voice on every call
Smith.ai's hybrid model means a real person picks up. For some businesses (concierge medical, premium services, sensitive industries) the human touch is non-negotiable.
You want hands-off managed onboarding
Smith.ai assigns an onboarding rep who configures your scripts and call flow with you. NeuraVoice is self-serve with AI-generated starting templates: faster, but you own the configuration.
Your call volume is low and unpredictable
Smith.ai's per-call pricing model can work out cheaper if you're getting fewer than ~30 calls/month.
Pick NeuraVoice if…
You're paying $5–10 per call right now
Smith.ai's per-call pricing adds up fast. At 100+ calls/month, NeuraVoice is typically 60–80% cheaper, and qualifying happens the same way every time, not depending on which receptionist picked up.
You don't want to write your own intake script
NeuraVoice auto-generates a working intake script from your vertical + a few business-specific inputs. You're live in ~5 minutes. Smith.ai either has you write the script yourself or pay their team to write it for you.
You want consistent qualifying questions
Human receptionists vary. AI doesn't. Every NeuraVoice call asks the gating questions the same way, captures the same fields, and writes the summary in the same format.
You want 24/7 coverage without surcharge
Smith.ai charges extra for after-hours and weekends. NeuraVoice is 24/7 on every tier, at the same price.
You want outcome attribution
Smith.ai tracks calls. NeuraVoice tracks qualified intakes, conflicts caught, consultations booked, and retainers signed, and ties them to your CRM. The dashboard shows ROI in outcomes, not minutes.
Feature-by-feature
The full comparison.
Smith.ai's pricing is per-call, typically $5–$10/call depending on plan and after-hours. At 100+ calls/month, NeuraVoice's $210 Growth tier covers ~500 qualified calls, typically 60–80% cheaper. · Last reviewed May 2026 · Email [email protected] if any of this is out of date.
Pricing
Built around outcomes.
Three monthly tiers, billed by the minute today. Per-outcome contracts available for Enterprise teams doing 500+ qualified calls/month.
~120 qualified calls/month
Save 20% billed annually ($564/yr)
- 500 minutes included
- 150 SMS / month
- 3 agents · 1 phone number
- Up to 5 concurrent calls
- Webhook outcome push to any system
- Email support · 24h response
~500 qualified calls/month
Save 20% billed annually ($2,016/yr)
- 2,000 minutes included
- 600 SMS / month
- 10 agents · 3 phone numbers
- Up to 15 concurrent calls
- Outbound campaigns + bulk contact import
- Priority email support · 4h response
~1,800 qualified calls/month
Save 20% billed annually ($5,750/yr)
- 7,500 minutes included
- 2,500 SMS / month
- Unlimited agents · 10 phone numbers
- Up to 50 concurrent calls
- 1 native integration included · ~2-week build (e.g. Clio, MLS, Zendesk)
- Priority phone support · 1h response
- Quarterly outcome review with the team
Custom · Outcome-based pricing available.
Pay per qualified call, booked appointment, or closed deal. Unlimited native integrations · custom integration roadmap · dedicated implementation engineer · SOC 2 path · BAA path · SAML SSO. Co-built with first Enterprise customer. For teams doing 500+ qualified calls/month.
Try the AI-only path
Cheaper. Consistent. 24/7.
14-day free trial with 60 free minutes. Cancel anytime, no commitment beyond your monthly billing cycle.