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Notes on AI voice agents.
Research notes on AI voice agents across legal, real estate, finance, healthcare, and support. Regulatory deep-dives, evaluation frameworks, deployment lessons.
After-hours support coverage with AI voice: when it's the right answer, when it's not
Support after-hours is different from intake after-hours. Emergency triage yes. Routine questions yes. Complex troubleshooting no. Retention saves no. The math, the patterns.
By NeuraVoice
Tier-1 triage with AI voice: routing, escalation, callback handoff
Customer support volume distributes 60-70% tier-1: account info, password reset, simple how-to. The AI voice triage pattern, the escalation classifier, the SLA implications.
By NeuraVoice
Demo qualification: five fields that decide whether the demo gets booked
BANT updated for 2026 SaaS sales. The five fields that predict demo-show and demo-to-deal, captured in 90 seconds by an AI voice agent.
By NeuraVoice
SDR call automation with AI voice: where it helps, where it breaks, where the human still wins
AI voice for SDRs: inbound qualification, outbound dialing, follow-up. The honest map of where AI works and where the human still wins, with real productivity numbers.
By NeuraVoice
Mass-tort intake: MDL awareness, bellwether dynamics, and the dedup problem
Mass-tort intake is volume + filtering, not depth. MDL awareness, lead-plaintiff identification, serial callers from the same incident, and the class-action distinction.
By NeuraVoice
Multilingual patient phone lines: Spanish, Arabic, and the deployment patterns that actually work
The LEP population in US healthcare is large and underserved. The two-line vs single-number patterns, voice quality by language, and Title VI considerations.
By NeuraVoice
Insurance open enrollment: AI voice agents as seasonal capacity, not seasonal cost
Open enrollment spikes call volume 3-5x for many insurance agencies. The traditional answer is hiring seasonal CSRs. The AI answer scales differently.
By NeuraVoice
No-show economics in clinics: what AI scheduling changes and what it doesn't
Clinic no-show rates run 10-30% by specialty. Reminder calls cut that by 20-40%. The math, the specialty differences, and what AI scheduling actually moves.
By NeuraVoice
Captive vs independent insurance agency: how AI voice agents fit each operating model
Captive agents follow the carrier's tech stack. Independents pick their own. The AI voice deployment shape, integration depth, and compliance differences.
By NeuraVoice