NeuraVoice

AI voice for customer support

AI voice forcustomer support.

How AI voice agents triage tickets, deflect routine calls, and escalate the ones that matter. The category, the math, and where NeuraVoice fits today.

Book 30 minutesSee pricing
Inbound call
Connecting
Olivia · AI voice agent
Refund request
Connecting agent…
Listening for outcome…
Call connecting
Actions·Auto-fired post-call
Synced
Refund confirmation sentTicket auto-summarizedTagged: billing · resolved

+ Webhook fan-out · CRM sync & API on the roadmap

What it does

Six jobs AI voice does for customer support.

Vendor-agnostic. The technology is broadly the same across providers; the difference is how each vendor handles edge cases like frustrated customers, refund requests, and live-agent context loss on escalation.

Tier-1 deflection

Routine questions answered from your knowledge base on the live call: account balance, password reset, hours of operation, shipping status. Resolved in one call instead of becoming a Tier-2 ticket.

Ticket triage and routing

Captures the right facts to determine ticket category and severity, then routes to the right Tier-2 queue (billing, technical, account, abuse). The agent recognizes severity from the call content, not a fixed phone-tree menu.

Escalation with full context

When a call needs a live human, the agent escalates with the transcript, the customer's account context, and the recommended next step pre-loaded. The Tier-2 agent walks in cold-knowledgeable instead of asking the customer to repeat everything.

After-hours coverage

Off-hours calls answered in one ring, triaged for severity, and either resolved on the spot or queued with full context for the morning shift. Outage calls escalated live to on-call.

Knowledge-base lookup during the call

The agent searches your help-center articles in real time and answers using the actual KB content, with citations. When the answer isn't in the KB, the agent says so cleanly and routes the customer up instead of guessing.

Customer-data lookup before connecting

On inbound, the agent looks up the caller's account, recent tickets, and order history before the conversation starts. The first words the customer hears already reflect their context.

Zendesk CX Trends Report 2024·Gartner Customer Service Benchmarking
30-50%
of Tier-1 tickets auto-resolvable with AI (Zendesk 2024)
$13.50
agent-assisted contact vs $1.84 self-service (Gartner)
37%
lower cost for low-effort, context-rich resolutions (Gartner)
24 / 7
AI voice agent answer availability

Efficiency math · Run your numbers

What does an AI voice agent actually save?

Three sliders, industry-generic math. Adjust to your team's volume and conversion rate. The numbers below are vendor-neutral.

Inputs

150
5750
$12
$5$40
65%
1%80%
Projected outcome
Monthly · annualized

Revenue lift from NeuraVoice

$5,066/mo

≈ 422 deflected calls/mo · $60,793/yr

NeuraVoice

$210/mo

Outsourced BPO

$3,248/mo

$3,038/mo cheaper than Outsourced BPO · $36,450/yr

NeuraVoice price reference: Growth tier ($210/mo). Adjust your tier in pricing. Comparison numbers are public list prices and approximations, your mileage will vary.

Buyer's guide

What to look for in an AI voice agent.

Useful framing whether you're evaluating us, Vapi, Bland, Synthflow, or building your own. The questions support leaders underweight cost more in production than the ones they obsess over.

Criterion 01 / 07

Latency matters more here than in other verticals.

Tier-1 callers tolerate less wait than legal or insurance callers. Sub-second response time matters for support specifically. Reasoning quality still matters more than 250ms vs 500ms, but the bar is higher than verticals where the call feels like a meeting.

Criterion 02 / 07

Help-desk integration depth.

If your team runs on Zendesk, Intercom, HelpScout, or Freshdesk, ask the vendor how their integration actually works. Native ticket create with full context? Webhook to a Zapier middleware? Manual import? The depth determines whether your agents see the AI calls in their existing workflow.

Criterion 03 / 07

Knowledge-base ingestion.

Generic AI voice agents need an explicit knowledge base. Ask the vendor whether they crawl your help center URL automatically, accept a doc upload, or require manual prompt configuration. Auto-crawl with weekly refresh is the gold standard but rare.

Criterion 04 / 07

Escalation handoff quality.

When the agent escalates, what does the live human see? A transcript with key points highlighted? Customer context? Recommended next step? Or just the customer mid-sentence with no context? Ask for a recording of the vendor's escalation flow.

Criterion 05 / 07

Pricing structure: per-minute, per-deflection, flat.

Per-minute pricing aligns the vendor's incentive with longer calls. Per-deflection (per resolved Tier-1 ticket) aligns with your incentive but is rare. Flat-rate per-month is simplest. Pick the structure that aligns with how you measure support cost.

Criterion 06 / 07

Edge case handling.

Frustrated customers, refund requests, cancellation calls, complaints about your team. Ask for a recording of the vendor's agent handling each. The polish in edge cases tells you more than the polish in the demo. A bad de-escalation costs you a customer.

Criterion 07 / 07

The data exit story.

If you decide to switch vendors, can you get your call audio, transcripts, ticket data, and KB-mapping in a portable format? For data tied this closely to your help desk, you should not be locked in. Ask before signing.

FAQ

Questions support leaders ask about AI voice.

Still have a CSAT or SLA question we didn't answer? Book 30 minutes with our team.

Reasoning-model agents classify the call type from the opener and decide based on KB coverage, severity signals, and customer-tier rules. Routine questions answered from the KB get resolved on the spot; complex issues, frustrated callers, or out-of-scope requests get escalated live with full context. The threshold is configurable per team.

Hear it work

Try a supportcall right now.

Pick the use case closest to yours. We'll dial you in 5 seconds.

Support · pick a scenario.

The agent will run this kind of call when we dial you.

Where NeuraVoice fits today

Where we fit in support today.

Tier-1 support is on our roadmap, working with a small number of design-partner teams. Honest about what we ship today versus what's on-demand for Scale-tier customers.

  • Webhook to any help desk

    Outcomes (deflected, escalated with context, outage call routed live) write to Zendesk, Intercom, HelpScout, Freshdesk, or any system that takes a webhook. Five-minute setup.

  • Recording and transcript on every call

    Full audio plus auto-generated transcript stored encrypted in US-region infrastructure. Configurable retention. Replay any call in your dashboard or via the API.

  • Train on your knowledge base

    Paste your help-center articles or upload a doc set. The agent answers from your actual KB content with citations, not its training data. No code, no prompt engineering.

  • Post-call analyzer with deflection scoring

    After each call, NeuraVoice scores the call as deflected vs escalated, captures CSAT signals, and surfaces patterns (repeat-question topics, frustration spikes) your team can act on.

  • Customer-context lookup

    On inbound, the agent looks up the caller's account, recent tickets, and order history before the conversation starts. The opener already reflects their context, not a generic 'how can I help you today.'

  • Forward your existing number

    Keep your current support phone number. Forward calls from Twilio, RingCentral, OpenPhone, or most carriers. No porting, no new system.

Auto-crawl-and-index of a live help-center URL with weekly refresh, direct screen-pop integration into Zendesk or Intercom, and per-customer-tier escalation rules are built per-customer on Scale tier in approximately two weeks.

Want to compare for support?

Test it. Compare it.Walk away if it doesn't fit.

Book 30 minutes. Bring your KB and your top 10 deflection-candidate ticket types. We'll wire up a NeuraVoice agent on the call and run test customer calls against your actual content. If we're not the right fit, we'll tell you straight.

Book 30 minutesSee pricing