Blog
Notes on AI voice agents.
Research notes on AI voice agents across legal, real estate, finance, healthcare, and support. Regulatory deep-dives, evaluation frameworks, deployment lessons.
Multilingual patient phone lines: Spanish, Arabic, and the deployment patterns that actually work
The LEP population in US healthcare is large and underserved. The two-line vs single-number patterns, voice quality by language, and Title VI considerations.
By NeuraVoice
No-show economics in clinics: what AI scheduling changes and what it doesn't
Clinic no-show rates run 10-30% by specialty. Reminder calls cut that by 20-40%. The math, the specialty differences, and what AI scheduling actually moves.
By NeuraVoice
Patient intake compliance: what to capture, what to never capture pre-consult
The line between scheduling info (name, DOB, insurance) and clinical info (symptoms, conditions, medications) is the most-violated rule in patient intake.
By NeuraVoice
HIPAA and AI voice agents: what BAAs actually require, what most vendors haven't built
AI voice agents handling patient calls trigger BAA territory. What a Business Associate Agreement actually requires, and the architecture choices most vendors haven't built.
By NeuraVoice