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Notes on AI voice agents.

Research notes on AI voice agents across legal, real estate, finance, healthcare, and support. Regulatory deep-dives, evaluation frameworks, deployment lessons.

SupportMay 22, 2026 · 10 min read

After-hours support coverage with AI voice: when it's the right answer, when it's not

Support after-hours is different from intake after-hours. Emergency triage yes. Routine questions yes. Complex troubleshooting no. Retention saves no. The math, the patterns.

By NeuraVoice

SupportMay 18, 2026 · 9 min read

Tier-1 triage with AI voice: routing, escalation, callback handoff

Customer support volume distributes 60-70% tier-1: account info, password reset, simple how-to. The AI voice triage pattern, the escalation classifier, the SLA implications.

By NeuraVoice