Blog
Notes on AI voice agents.
Research notes on AI voice agents across legal, real estate, finance, healthcare, and support. Regulatory deep-dives, evaluation frameworks, deployment lessons.
Mass-tort intake: MDL awareness, bellwether dynamics, and the dedup problem
Mass-tort intake is volume + filtering, not depth. MDL awareness, lead-plaintiff identification, serial callers from the same incident, and the class-action distinction.
By NeuraVoice
Medical-malpractice intake: causation screening at the call, before the consult
Med-mal cases require early causation screening that PI does not. The fields the AI has to capture, the SOL clock, and the expert-availability gate.
By NeuraVoice
Family-law intake schema: where the conflicts hide and what the AI agent has to ask early
Family-law intake has the highest no-fault filing rate of any practice area and the trickiest conflict surface. The fields, order, and protective-order escalation.
By NeuraVoice
Intake schema by practice area: the fields PI, family, criminal defense, and M&A actually need
Same caller, different practice-area schemas, very different qualified output. The universal intake fields, the practice-specific layer, and the five mistakes that turn a strong AI agent into a generic answering service.
By NeuraVoice
Malpractice exposure when AI intake misses a conflict: who carries the risk and what carriers actually pay
Conflict-related claims are 12-18% of legal malpractice claims. AI voice intake changes the risk distribution, not the underlying duty. What carriers care about, what they don't, and what to document.
By NeuraVoice
State call-recording laws and AI voice agents: the 12-state two-party consent map
Twelve US states require all-party consent for recorded calls. Where AI voice agents must script disclosure, what consent looks like, and cross-state rules.
By NeuraVoice
TCPA and AI voice intake: what law firms actually need to know
How the Telephone Consumer Protection Act applies (and doesn't apply) to AI voice agents handling legal intake. Inbound vs outbound, consent capture, recording rules, and the four things firms underweight when evaluating vendors.
By NeuraVoice
ABA Model Rule 1.18 and AI voice intake: what 'prospective client' means when an AI takes the call
Rule 1.18 protects prospective-client information from the first second. What that means when AI voice agents are the first responder to a firm's intake line.
By NeuraVoice
Attorney-client privilege when an AI takes the first call: what attaches, what breaks, what the vendor changes
Privilege attaches to communications between a prospective client and a lawyer's authorized agent. Whether your AI voice vendor counts as an authorized agent depends on architecture choices most buyers do not check.
By NeuraVoice