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Notes on AI voice agents.
Research notes on AI voice agents across legal, real estate, finance, healthcare, and support. Regulatory deep-dives, evaluation frameworks, deployment lessons.
First Notice of Loss intake: what AI voice agents capture, what they pass to a human
FNOL is the first call after a loss. Auto, property, liability. The structured fields the AI captures, the moments where the human takes over, and the fraud-flag question.
By NeuraVoice
MLS, CRM, and AI voice in the middle: where the data goes when a buyer calls about a listing
MLS is the source of truth for listings. The CRM is the source of truth for leads. AI voice in the middle has to read one and write to the other. Here is the data architecture.
By NeuraVoice
Listing-agent vs buyer-agent intake: same caller, different schemas, different conversion
Same broker, same number, completely different schema depending on whether the caller is buying or selling. The branching question, the field set, and the conversion math.
By NeuraVoice
After-hours leads in real estate brokerage: where the calls go after 6 p.m. and what it costs
38% of real-estate inbound lead calls hit after 9-to-5. The 5-minute rule's RE-specific math, what answering services actually do for brokers, and what AI voice agents change.
By NeuraVoice
Real estate lead handoff: who picks up, who follows up, who actually closes
When an AI voice agent qualifies a buyer call at 9 p.m., the handoff sequence decides whether the lead converts. The patterns that work, the ones that break, and where ISA roles fit.
By NeuraVoice
Patient intake compliance: what to capture, what to never capture pre-consult
The line between scheduling info (name, DOB, insurance) and clinical info (symptoms, conditions, medications) is the most-violated rule in patient intake.
By NeuraVoice
HIPAA and AI voice agents: what BAAs actually require, what most vendors haven't built
AI voice agents handling patient calls trigger BAA territory. What a Business Associate Agreement actually requires, and the architecture choices most vendors haven't built.
By NeuraVoice
Medical-malpractice intake: causation screening at the call, before the consult
Med-mal cases require early causation screening that PI does not. The fields the AI has to capture, the SOL clock, and the expert-availability gate.
By NeuraVoice
Family-law intake schema: where the conflicts hide and what the AI agent has to ask early
Family-law intake has the highest no-fault filing rate of any practice area and the trickiest conflict surface. The fields, order, and protective-order escalation.
By NeuraVoice