Blog
Notes on AI voice agents.
Research notes on AI voice agents across legal, real estate, finance, healthcare, and support. Regulatory deep-dives, evaluation frameworks, deployment lessons.
Intake schema by practice area: the fields PI, family, criminal defense, and M&A actually need
Same caller, different practice-area schemas, very different qualified output. The universal intake fields, the practice-specific layer, and the five mistakes that turn a strong AI agent into a generic answering service.
By NeuraVoice
Malpractice exposure when AI intake misses a conflict: who carries the risk and what carriers actually pay
Conflict-related claims are 12-18% of legal malpractice claims. AI voice intake changes the risk distribution, not the underlying duty. What carriers care about, what they don't, and what to document.
By NeuraVoice
State call-recording laws and AI voice agents: the 12-state two-party consent map
Twelve US states require all-party consent for recorded calls. Where AI voice agents must script disclosure, what consent looks like, and cross-state rules.
By NeuraVoice
TCPA-safe outbound with AI voice: what changed in 2024 and what most vendors still get wrong
TCPA's 2024 rules treat AI-generated voice the same as pre-recorded voice. Express written consent for outbound to mobile. Established business relationship limits. The vendor traps.
By NeuraVoice
TCPA and AI voice intake: what law firms actually need to know
How the Telephone Consumer Protection Act applies (and doesn't apply) to AI voice agents handling legal intake. Inbound vs outbound, consent capture, recording rules, and the four things firms underweight when evaluating vendors.
By NeuraVoice
ABA Model Rule 1.18 and AI voice intake: what 'prospective client' means when an AI takes the call
Rule 1.18 protects prospective-client information from the first second. What that means when AI voice agents are the first responder to a firm's intake line.
By NeuraVoice
Attorney-client privilege when an AI takes the first call: what attaches, what breaks, what the vendor changes
Privilege attaches to communications between a prospective client and a lawyer's authorized agent. Whether your AI voice vendor counts as an authorized agent depends on architecture choices most buyers do not check.
By NeuraVoice
Conflict checks at the intake stage: the workflow most law firms get wrong
Most firms run conflict checks the morning after intake. The real-time workflow, database integration, and why fuzzy matching decides if the check works.
By NeuraVoice
After-hours leads and the 5-minute rule: what missing the call actually costs
Most operators frame after-hours coverage as a monthly expense. The right unit is cost per lost qualified lead, and the math is sharper than expected.
By NeuraVoice